Category: Leadership

This post is a bit heavy. If you need to skip it, I won’t mind. I will understand. But if you do read on, I hope you’ll stay with me to the end.

Let’s be honest: things feel pretty bad right now. We have problems. Many people are hurting, frustrated, or scared. Conflicts are erupting in every direction. There are disasters, wars, and pain across the globe. Social media is perpetually buzzing with anger, violence, shocked emotions, and unmitigated outrage. Nothing good is happening, or ever will, it seems. It feels like evil has infected the planet like a parasite and is sucking the life out of us.

Do you ever feel that way? If so, you’re not alone.

I don’t know if you realize it, but it turns out that we are designed to focus on the negative. We fixate on threats, real or imaginary. We tell stories about doomsday and relish revisiting trauma, bad news, and disasters, over and over. This is our natural bias. It’s part of how we’re made.

But why?

Well, I’m sorry to say, it’s because we are human.

Simply put, it helped our ancestors survive. It meant we needed to amplify threats more than rewards. After all, it makes sense: overlooking a predator would be lethal! Forgetting a pleasant sunset or delicious treat wouldn’t matter, but avoiding a treacherous enemy could be a matter of life or death. Our brains have an asymmetrical “negativity bias” to survive. Specifically, the brain’s amygdala (linked to emotion, fear, and threat detection) is highly sensitive and processes negative stimuli much faster than positive ones. Studies show that negative experiences are even encoded in memory more intensely than pleasant ones. That’s why insults stick longer than compliments, and why we prefer to talk about the evil lurking in the clouds of uncertainty rather than the hope of the untapped horizon.

I suppose I could end here. We are built to worry and fret. It’s survival. Optimism is cake without calories and nothing good will come of it. Sorry, everyone. You are doomed. Was that what you were expecting? Ha! Well, I see a ray of hope starting to form on your face, and you don’t even know why. It’s because you know the truth.

Here’s where the story changes, and it’s why I wanted you to read to the end. It turns out that we have more power over ourselves than we give ourselves credit for. It’s true. We hold in our hands the ability to choose. Our natural, survival-tuned human wiring is merely an autopilot that, left unattended, can lead us to despair. But the truth is, we can absolutely take control. Every one of us is equipped with that override. That’s right, you can flip off the autopilot and take the wheel.

In a world full of negativity, doom-scrolling, and reactivity, we can choose a different path. Let’s strive to be the ones who bring light to the darkness, who offer kindness in the face of adversity, who choose to overcome evil with good, and who meet hardship with hope. Don’t get me wrong, it won’t be easy or popular. The autopilot is strong. And this doesn’t mean ignoring struggle or pretending everything is perfect. It’s about being proactive and intentional in our approach. It’s about believing in the magic that we hold in our own hands, to bring out the best in ourselves and each other. It’s about making this a better world.

We have the power to inspire, uplift, and transform lives. Let’s use that power to make a positive impact, not just for ourselves, but for each other, right here, right now. Let’s choose to be the change we want to see in the world. Let’s choose to be the ones who bring joy, who bring hope, and who bring light to ourselves and those around us. I believe in each and every one of you, and I know that, together, no matter what’s happening in the world, we can make a positive difference.

Overcome evil with good.
Choose kindness.
Choose compassion.
Choose to be the spark that ignites a brighter future for us all.

We need it, and the world needs it… now more than ever.

Thank you for being here and helping us make a brighter world!

References & Further Reading

• Daniel Kahneman — Thinking, Fast and Slow (on the brain’s “autopilot” systems)
• Baumeister et al., “Bad Is Stronger Than Good,” Review of General Psychology (2001)
• Viktor Frankl — Man’s Search for Meaning (on hope amid suffering)
• Romans 12:21 — “Don’t be overcome by evil, but overcome evil with good.”
• Desmond Tutu — “Hope is being able to see that there is light despite all of the darkness.”

When Fred first stepped into the world of television, he was surrounded by a medium filled with slapstick, noise, and mindless distraction. Executives told him children’s programming had to be loud, fast, and flashy to work. But he believed something different. He believed children deserved to be listened to, respected, and gently taught about feelings, kindness, and community.

His calm, caring approach seemed impractical, even foolish, compared to what was “working” in the industry. But he cared. He wanted to make a difference. He was willing to do more than others thought was wise. And in doing so, Fred Rogers built one of the most trusted and enduring voices in American life. His story reminds us that real impact often comes from daring to go against the grain.

Claude T. Bissell once put it this way:

“Risk more than others think is safe.
Care more than others think is wise.
Dream more than others think is practical.
Expect more than others think is possible.”

Those words aren’t just inspirational; they’re a roadmap to bold leadership and meaningful work. They are a call to action. Each line pushes us past comfort, beyond convention, and against the current. It says leadership requires energy. It pedals when others just coast. It swims when others float. It defies gravity. It takes the path few dare to take and challenges the rules others refuse to defy. It does the impossible.

Like Fred Rogers, Walt Disney embodied this as well. At a time when most people saw amusement parks as noisy, dirty carnivals, Walt imagined something radically different: a place where families could step into a world of imagination, where Main Street never faded and where fairy tales came to life. He dreamed of creating not just rides, but experiences filled with storytelling, fanciful delight, and an optimistic future.

People laughed at him. They called the project “Disney’s folly.” It was too expensive, too ambitious, too impractical. But Walt didn’t settle for what was safe or what seemed possible. He risked everything, dreamed bigger than anyone thought reasonable and out of that dream came Disneyland, one of the most successful and beloved ventures in history.

Decades later, Steve Jobs carried that same spark. His vision of “a thousand songs in your pocket” sounded impossible, until the iPod transformed not just music, but entire industries.

Every breakthrough begins with someone willing to risk, to care, to dream, and to expect more.

What is your dream? What obstacle is standing in your way? Perhaps there is some fear or trepidation holding you back. Perhaps you have grown comfortable floating down the river of life, and you’ve tucked away your dreams as frivolous follies. Maybe you’ve resigned yourself to expect little, so your hopes are never disappointed. But is that where you want to be?

If you had a magic wand or unlimited power, what impossible thing would you change? What impact would you want to make on your team, your life, your family, or the world? What would you pursue? What would you build or reimagine? And what would you be willing to risk to get there?

Can I offer this observation? The wand is in your hand. You are more powerful than you even know. Use it for good!

12 meetings, 5 calls and 3 walk-ups. And that was just Thursday!  It’s not terribly unusual but it is a lot. I know what you are thinking. I’m not alone experiencing that, and that’s true. But I do apologize to anyone who had to meet with me towards the end of the day. I’m sure it wasn’t great. I was definitely running low on fumes.

Don’t get me wrong, I absolutely love meeting with people, especially in person and most delightfully, over a cup of coffee or tea. It’s one of my favorite things! However, I sometimes find myself preoccupied or unfocused. In some cases, I’m not even sure why we’re meeting. I just show up because my calendar says so.

This got me thinking: how do I show up in meetings, and does it matter? Sometimes it’s a critical project meeting, team update, or strategic planning session. For those, I try to quickly orient and determine the desired outcome so I can contribute towards the goal. If it’s not clear, I’ll ask. But other times, those meetings are just for advice, career coaching, mentoring, or inspiration. I love those. They’re often the most rewarding, as the outcomes are more about helping my fellow human travelers, as well as our company, succeed.

So, how do I really show up? Am I present? Compassionate? Indifferent or insensitive? Do I speak more than I listen? And if I do listen, do I listen with understanding? Am I respectful, kind, and supportive? Do I show up real, with integrity and sincerity?

I know I haven’t always succeeded, and that’s not good enough. I want to do better. I want to be more mindful and intentional in my meetings. I want to make the most of our time together.

Every second of every day is precious. Every heartbeat, every breath, and every person. The gravity of these meetings finally hit me. People matter. Time is irreplaceable. Every conversation is an indelible narrative that we score upon the journal of eternity. Those words, those interactions, and those moments should matter. They do matter. They shape our company, our world, our connections, and our future.

Not every meeting is needed, so let’s be judicious about the time we book. But when we do, let’s level up. It’s time to invest in each other even more. It’s time to make the most of our minutes, our days… our time.

Starting this week, let’s make a conscious effort to be more mindful and intentional in our meetings. Let’s focus on the present moment, and let’s prioritize listening and understanding. Let’s show up with compassion, respect, and kindness. Let’s make the most of our time together. I’m ready to try. Are you?

See you in the next meeting!

The floor creaked when I walked into the foyer. Above me hung an old gas lamp that had been converted to electricity. The spirt of the flames cast warm pools of light on the old wooden floor. I glanced to my right and saw a row of desks and an executive office suite tucked away in the corner. A familiar laugh burst through the door, along with my dad. “Jay-boy!” He exclaimed. Enduring, but slightly embarrassing, especially for an eleven-year-old. His long arms wrapped me in a bear hug way. “Let’s get you set up!” He led me around the staircase, past the kitchen area to a door that plunged down into the basement. It was lit with overhead office florescent fixtures, but the dark walls seem to absorb all the light like a cave. We walked around the corner to a small room with a huge machine that took up the width of the room. 

My dad flipped an electrical switch, and the beast came to life with an intimidating hum. Big hidden fans started quietly whistling and winding up like a jet engine. My dad got busy twisting knobs, adjusting metal shields, and moving across the metal monster like he was playing an instrument. “Here we go!” He twisted a metal valve. What was that? My wonder was soon removed as the answer came to me like a punch in a face. Ammonia! My eyes started watering immediately and I coughed. My dad burst out laughing. “You’ll get used to it! Help me with this.” He directed me to the metal drawer and pulled open a black plastic package. He pulled out a large sheet of paper that had a faint yellow tint all over it. 

“Here, align this drawing on top of the yellow paper.” He instructed as he put a translucent engineering mylar drawing over the top of the paper. “Make sure it is perfectly aligned and then feed it into the light roller here.” I noticed that the machine was starting to glow. It seemed to have a blue tint. I could feel the heat radiating from the clear glass cylinder. I followed my dad’s direction, aligned the sheets, and fed them into the machine. It rolled up and over and appeared in the tray just above the light. 

“Notice how the yellow is gone where there was no line work.” It was true! The light had burned off the yellow. He continued, “Feed the yellow paper into the developer. Keep it tight against the conveyor belt.” We curled the once yellow paper into the top part of the monster. It took its time but finally started feeding out into the top tray. The ammonia round-two hit me again. I’m pretty sure I had tears coming down my face by now, but I couldn’t stop looking! The paper was full of blue lines. “See, that’s the blueprint. That wasn’t too bad, was it?” My dad asked, ignoring my gasping and wincing from the smell. “I need to go back upstairs to make some calls. Run the rest of the prints for me.” He started walking out of the room and glanced back at me. I must have had my mouth open because he burst into his signature laugh. “You can do it! I know you can. I’ll be upstairs if you need help.”

Now it was just me and the ammonia dragon. I shook my head and half-heartedly encouraged myself, “That’s right, you can do it, Jay-boy.” Well, it turned out not to be that difficult. I managed to get all the prints he needed and would subsequently run hundreds, no, thousands of prints on that machine over the years. It was magical every time, or maybe it was just the ammonia.

That metal dragon retired many years ago. That old office house is gone, demolished to make room for a new highway. My dad is gone too. I miss him but will forever remember his trust in me. “You can do it, Jay-boy.” It was fuel to face the ammonia behemoth at the time, but more importantly, it taught me the power of encouragement.

Have you encouraged someone else recently? I need to do more of that. We can all use some encouragement and so can those around us. Take a moment today and think about someone you know, a team member, a loved one, or a friend. Encourage them. I know you can do it, and hopefully you can do it without ammonia. 

Have a great week!

TransAsia Airways Flight 235 had just departed from Taipei Songshan Airport in Taiwan on its way to Kinmen Airport in China. Moments after takeoff, an alarm sent a wave of panic through the cockpit. Engine number-2 had failed. At only 1,630 feet, there was very little room to act. Panic mode hit the crew. In a rush to react to the crisis, the pilot made a fatal mistake. Instead of adjusting the controls to remedy the failed number-2 engine, he accidently reduced power and subsequently shut down the operative engine number-1. Stall warnings filled the cockpit. He was unaware of his mistake and continue to try to regain control. But the loss of power from both engines was unrecoverable. The aircraft rolled and barely missed hitting an apartment building but struck a taxicab with the tip of its wing. The outboard section of the wing was torn off when it struck a concrete guardrail. It continued its roll and eventually struck the water upside down, breaking into two main pieces. Sadly, most of the passengers and crew would be lost. 

“In an emergency situation, first, wind the clock.” James Tatum, an SRE leader on my team, pointed me to this sage advice used in military flight training. While a lot of the controls are now digital, it used to be the case that that in the array of displays, switches and buttons, there would be a manual clock timer in the cockpit. As the pilot was trained through many emergency situations, they were given the advice to “wind the clock.” It didn’t do anything or remedy the problem. Instead, it was to fix the pilot so they could fix the problem. The idea was to say, take a moment. Pause. Relax. Gain situational awareness and formulate a plan before acting. If the crew of Flight 235 had followed that advice, there is a possibility that they would have avoided the fatal error and could have recovered the situation, saving the lives of their passengers and fellow crew members.

Emergency! Panic! Our world is full of that. We are all going to face emergencies, crisis situations and crucial moments where our decisions must be immediate and correct.

As SREs on-call, my team is intimately familiar with demands of the job to restore services, react quickly to incidents and remedy failures. How do we react to alarms? When the call comes in, the pager siren rings or the dashboard goes red, what do we do? Before acting rashly, pause for a moment. Assess the situation. What is really broken? What is the best course of action? Proceed with thoughtful and calm determination.

Life is going to throw problems at you. You will need to react, and your actions will matter. But before you do… wind the clock.

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